Refund and Returns Policy

Returns Eligibility

You may request a return or exchange within 7 days of receiving your order if:

The item is damaged, defective (Dead on Arrival), or not as described
You received the wrong component
The item is unopened, unused, with all factory seals intact, and in its original packaging

Note: Items must be returned in their original condition, with all tags, manuals, anti-static bags, accessories, and packaging intact.

Non-Returnable Items

We do not accept returns for the following:

Components with physical damage caused by user error (e.g., bent CPU/motherboard pins, burnt parts from overclocking, power surges, or improper installation)
Opened software, operating systems, or digital product keys
Consumables such as thermal paste, thermal pads, and cleaning supplies (once opened)
Custom-built PCs (unless covered under specific system warranty terms)
Items without original packaging or with missing parts/cables
Clearance, flash sale, or discounted items marked “Non-Returnable”

Exchange Policy

We offer free exchanges for eligible items if you received:

A faulty product (manufacturing defect / DOA)
An incorrect product (wrong model, spec, or variant)

Please contact us within 48 hours of delivery to process an exchange.

Refund Process

If your return is approved for a refund:

Refunds will be processed via your original payment method (Bank Transfer, Card, etc.) within 5–7 working days.
For Cash on Delivery (COD) orders, we will arrange a bank transfer.
You will receive a confirmation email or message once your refund is processed.

Return Shipping

If the return is due to our error (wrong item shipped, damaged in transit), PC Mart Online will bear the return shipping cost.
If the return is due to a customer’s change of mind (and the item meets the unopened eligibility criteria), the return shipping cost must be paid by the customer.

How to Request a Return

Contact our support team within 7 days of receiving the item:

Email: info@pcmartonline.lk

Provide your Order ID, a description of the issue, and clear photos/videos if applicable (e.g., showing physical damage or a defective screen). Our technical team will review your request and guide you through the return or refund process.

Important Notes

Returns without prior communication and approval will not be accepted.
PC Mart Online reserves the right to deny returns if the item does not meet the return criteria upon inspection.
Refunds or exchanges will only be processed after we receive and technically test the returned product.

Thank you for shopping with PC Mart Online – your trusted destination for premium PC components, gaming gear, and tech solutions.